Return and Refund Policy

Last updated: 2026-06-08

Clearveli products are personal-care items made with custom brand packaging. For hygiene, safety, and resale reasons, we do not accept returns or exchanges for opened, used, unwanted, or change-of-mind orders.

Please review your order carefully before checkout. Once an order is placed, fulfillment may begin quickly and we cannot guarantee order edits or cancellations.

Damaged, defective, incorrect, or missing items

If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 14 days of delivery at support@clearveli.com.

Please include:

• Your order number
• A short description of the issue
• Clear photos of the product
• Clear photos of the shipping box and shipping label, if relevant

If your claim is approved, we may provide a replacement, store credit, or refund, depending on the issue. In most cases, we will try to provide a replacement first when a replacement is practical.

Lost packages

If tracking shows your package is lost or has not moved for an unusual period, contact us within 30 days of the estimated delivery date. We will review the tracking information and work with our fulfillment partner to determine whether a replacement or refund is appropriate.

Order cancellations and edits

Orders begin processing shortly after purchase. If you need to update or cancel an order, contact us immediately at support@clearveli.com. We will do our best to help, but we cannot guarantee changes once fulfillment has started.

Skin sensitivity and reactions

Everyone's skin is different. We recommend patch testing before full use, especially if you have sensitive skin or are trying a new skincare product. If irritation occurs, stop using the product. If symptoms persist, consult a healthcare professional.

If you experience a reaction, contact us with your order number, product name, and details so we can review the issue.

Shipping delays

If we are unable to ship your order within the timeframe stated at checkout, we will notify you and provide available options, which may include waiting for the order or cancelling for a refund.