Shipping Policy

Last updated: 2026-06-08

Clearveli ships orders using third-party fulfillment and carrier partners. Shipping charges are paid by the customer at checkout unless a promotion clearly states otherwise. Shipping rates and estimated delivery times are shown at checkout when available.

Order processing

Orders typically begin processing shortly after purchase. Because Clearveli products use private-label/custom packaging through our fulfillment partner, processing time includes preparing, packing, and handing the order to the carrier.

Processing time may vary based on product availability, fulfillment volume, holidays, carrier delays, quality checks, or address issues.

Once your order ships, you will receive a confirmation email with tracking information if tracking is available.

Shipping times

Estimated shipping times are estimates only and are not guaranteed unless expressly stated at checkout. Delivery times may vary due to carrier delays, weather, holidays, customs, high-volume periods, or other circumstances outside Clearveli's control.

Shipping address accuracy

Please enter your shipping address carefully. Clearveli is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

If you notice an address mistake after ordering, contact us immediately at support@clearveli.com. We will do our best to help before fulfillment begins, but we cannot guarantee address changes after an order is placed.

Lost, delayed, or damaged shipments

If your package appears lost, significantly delayed, or arrives damaged, contact us at support@clearveli.com with your order number and any relevant photos or tracking details.

For damaged items, please contact us within 14 days of delivery. For lost packages, please contact us within 30 days of the estimated delivery date.

International shipping

If international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by the destination country. These charges are not controlled by Clearveli and may not be included in the product or shipping price at checkout.

Delivery issues after confirmed delivery

If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbors, building management, mailrooms, and the carrier first. If the package still cannot be found, contact us and we will review the situation.